At MomTalia, we are committed to delivering your order safely and efficiently.
Total Delivery Time = Processing Time + Shipping Time
Most dresses require 7–15 business days for processing depending on the design, availability, and customization requirements.
Estimated shipping times vary depending on your destination and selected shipping method.
We offer Standard Shipping and Express Shipping through trusted carriers such as DHL, FedEx, UPS, and USPS.
Please note that delivery estimates are not guaranteed and may vary during peak seasons or holidays.
We proudly ship to many countries worldwide.
Shipping fees are calculated at checkout based on your destination and order details.
Please note that customs duties, taxes, or import fees may apply depending on your local regulations and are the responsibility of the customer.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your package by:
• Logging into your MomTalia account and viewing My Orders
• Using the tracking number on the courier’s official website
Please allow tracking information 1–3 business days to update after shipment.
Need to update your shipping address?
Please contact us at service@momtalia.com as soon as possible.
Address changes may be possible before shipment. Once an order has been shipped, we may not be able to modify delivery details.
If your package appears delayed or marked as delivered but cannot be found:
• Check around your property or with neighbors
• Contact the shipping carrier for additional delivery details
• Reach out to us at service@momtalia.com
We will do our best to assist you in resolving delivery issues.
Delivery delays may occur due to:
• Customs clearance procedures
• Severe weather or carrier disruptions
• Incorrect or incomplete shipping information
• Peak holiday seasons
For some remote locations, additional shipping fees may apply. If required, our team will contact you before shipment.
If you have any shipping questions, feel free to contact us:
Email: service@momtalia.com
Welcome to MomTalia. We appreciate your purchase and want you to shop with confidence. Your satisfaction is our top priority.
Please inspect your order carefully upon arrival. Kindly try on the dress without removing tags, making alterations, washing or causing any damage to the goods.
If you are unsatisfied with your purchase, feel free to reach out to us via service@momtalia.com, and our support team will offer timely help.
Items must satisfy all below terms to be approved for return:
• Unworn, unwashed, unaltered and in perfect condition
• All original tags remain attached
• Free from stains, makeup marks, odors, pet hair and other stains
• Submit return application within 14 days after goods delivery
Returns without prior official confirmation will not be accepted.
The following products cannot be returned or refunded normally:
• Custom-sized and personalized tailored dresses
• Worn, cleaned, altered or damaged dresses
• Products missing original tags
• Final sale and clearance items
Standard size dresses can be returned only if all return rules are complied with.
Please contact us within 48 hours after receiving goods if you get wrong, damaged or defective products.
Please prepare the following information to speed up processing:
• Your order number
• Clear overall photos of the item
• Detailed photos showing defects or errors
• Outer package photos if necessary
We will confirm the situation and provide solutions such as replacement, partial refund or full refund accordingly.
• Original shipping cost is non-refundable
• Buyers bear return shipping fees except for wrong shipment or product quality problems
• It is recommended to use traceable logistics for return delivery
We are not responsible for lost or damaged goods during return transit.
Step 1: Submit Return Application
Send email to service@momtalia.com within 14 days after delivery, including:
• Order number
• Specific return reason
• Related pictures if needed
Step 2: Obtain Return Authorization
We will issue official return address and operation guidelines after your application is approved.
Do not send goods back to the delivery address on the parcel by default, unauthorized returns will be rejected directly.
Step 3: Goods Inspection & Refund Arrangement
We will inspect the returned items strictly after receiving the package.
Once verified qualified, the refund will be returned to your original payment account within 5-10 working days.
The actual arrival time of funds is subject to the processing rules of your bank or payment platform.
Most of our dresses are made to order. Once production starts, raw materials and labor costs have been invested officially.
Please contact our customer service team via service@momtalia.com ASAP if you need to cancel orders.
• Cancel within 12 hours after payment confirmation: Refund 90% product amount + full shipping fee
• Cancel within 12-24 hours after payment confirmation: Refund 80% product amount + full shipping fee
• Cancel within 24-48 hours after payment confirmation: Refund 50% product amount + full shipping fee
• Cancel more than 48 hours after payment confirmation: Only shipping fee can be refunded
• Orders already shipped cannot be cancelled any more
Please keep the return logistics receipt and tracking number until the refund is completed.
We will not take responsibility for lost return parcels without valid tracking records.
If you have any questions about return, refund and order cancellation, please get in touch with us:
Email: service@momtalia.com
