FAQs

Orders

Q: How do I place an order?

A: Browse our collections and select the dress you love. On the product page, choose your preferred size, color, and any available options before adding the item to your cart. Then proceed to checkout and complete your payment securely.

Q: Can I cancel my order?

A: Orders may be canceled before processing or production begins.

If you wish to cancel your order, please contact us as soon as possible at service@momtalia.com. Once an order has entered production or shipping, cancellation may no longer be possible.

Q: Can I modify my order after placing it?

A: If your order has not entered production or shipping, we may be able to help with changes such as size, color, or shipping address. Please contact our support team immediately.

Payments

Q: What payment methods do you accept?

A: We currently accept:

• Credit & Debit Cards (Visa, Mastercard, American Express, etc.)

• PayPal

• Apple Pay

• Google Pay

Available payment options may vary depending on your country or region.

Q: Is my payment secure?

A: Yes. Your payment security is very important to us.

All transactions on momtalia.com are processed through secure payment gateways and protected with SSL encryption technology. MomTalia does not store your credit card information.

Discounts & Promotions

Q: Where do I enter my discount code?

A: You can enter your promo or discount code during checkout. The discount will automatically apply to eligible items in your shopping cart.

Q: Can I use multiple discount codes?

A: Only one promotional code may be used per order unless otherwise stated.

Q: I subscribed to the newsletter but didn’t receive my discount code.

A: Please check your inbox and spam/junk folder for the confirmation email. In some cases, you may need to confirm your subscription before receiving promotional offers.

Sizing

Q: How do I choose my size?

A: Each product page includes a detailed size chart to help you select the best fit.

Since formal dresses may fit differently from everyday clothing, we strongly recommend measuring yourself and comparing your measurements with our size guide before ordering.

Q: How should I measure myself?

A: For the best fit, measure the following:

Bust: Around the fullest part of your bust

Waist: Around your natural waistline

Hips: Around the fullest part of your hips

We recommend wearing fitted clothing while measuring for greater accuracy.

Q: What if I am between sizes?

A: If your measurements fall between sizes, we generally recommend choosing the larger size or contacting our support team for sizing assistance.

Q: Do you offer custom sizing?

A: Some dresses may offer customization options. If available, please follow the instructions on the product page or contact us before placing your order.

Shipping & Delivery

Q: Which shipping options are available?

A: We offer worldwide shipping to many countries and regions.

Shipping methods and delivery times vary depending on your location and selected shipping option.

Q: How long does delivery take?

A: Total delivery time includes processing time + shipping time.

Estimated shipping times vary by destination and may be affected by customs clearance, holidays, or carrier delays.

Q: Can I change my shipping address after ordering?

A: Yes — if your order has not yet been shipped.

Please contact us immediately at service@momtalia.com if you need to update your shipping address.

Account Issues

Q: I forgot my password. What should I do?

A: Click “Forgot Password” on the login page and follow the instructions to reset your password.

If you continue to experience issues, please contact our support team.

Q: How do I update my account details?

A: Log into your account and visit your account settings to update your personal information.

If you need assistance, feel free to contact us at service@momtalia.com.